A good review management is essential in the age of Web 2.0, for review portals are gaining influence. We'll show you how to keep your eye on reviews and how to properly take and edit guest comments. With the help of guest comments improve your offer and your services - and improve future reviews. Control the powerful marketing tool "review sites" rather than hide from your guests.Before changing routines or investing in something that might not be neccessary in the end to help solve the guest reviews it is worth while to get all facts on the table and take it from there.
Getting this right would boost the future reviews and place your hotel under the best of the local properties!