The Customer Journey - via good experiences to loyality
what are the touchpoints of your hotel and what are your guests experiencing before, during and after their stay at your place? What are your intensions - are they met? From simply suppling a demand to a guest to absolutely captivating him to openly compliment about your services and writing a superb review is a long way. At which point during this journey
Hotels offer certain hard- and software which are basically regarded as "products" for which mostly sentimental values apply - the service quality itself is hard to compare. Therefore the customer experience is the scale by which the hotelier is (being) measured.
I want to learn more about this and appreciate contacting me about the Customer Journey